Privacy Policy

Effective Date: [Nov 16, 2025]

Practice Name: Orebody Rehabilitiation]

Website: [www.orebodyrehabilitation.com]

Location: Sudbury. Ontario, Canada

1. Purpose

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website. We comply with applicable Canadian privacy legislation, including the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and relevant professional standards.

2. Information We Collect

We may collect the following information when you visit or interact with our website:

A. Personal Information

Examples may include:

Name

Phone number

Email address

Appointment details or requests

Any information voluntarily submitted through forms or messages

B. Personal Health Information (PHI)

If you complete a referral, intake, booking request, or communicate clinical information, we may collect:

Medical history, symptoms, or treatment-related questions

Health insurance or billing information

C. Website Usage & Technical Data

We may collect:

IP address

Browser type

Pages viewed

Cookies and analytics data (e.g., Google Analytics)

You may disable cookies in your browser settings.

3. How We Use Your Information

Your information may be used to:

Respond to inquiries and appointment requests

Provide physiotherapy-related services

Verify identity and manage client files

Improve website functionality and user experience

Communicate updates, reminders, or educational materials (with consent)

Comply with legal and regulatory requirements

We do not sell, trade, or rent personal information for marketing purposes.

4. Consent

By using our website or submitting information through contact or booking forms, you provide implied consent for collection and use of information for reasonable purposes. You may withdraw consent at any time by contacting us, except where restricted by law or clinical obligations.

5. Storage & Security

We take appropriate administrative, physical, and technological safeguards to protect personal and health information. Electronic records may be stored using secure, encrypted services and/or EMR systems compliant with Canadian and Ontario health privacy standards.

However, electronic communication via web forms or email may carry inherent risk. Please avoid sharing highly sensitive health or personal information through unsecured digital communication.

6. Disclosure of Information

We may disclose information only:

With your expressed consent

To regulated health professionals involved in your care

When required by law, court order, or regulatory authority

To third-party service providers under confidentiality agreements (e.g., EMR, billing, hosting, scheduling platforms)

7. Third-Party Services

Our website may include links to external websites or platforms (e.g., payment processors, booking tools). We are not responsible for the privacy practices or content of third-party sites. We encourage users to review their privacy policies.

8. Access & Correction

You have the right to:

Request access to your personal or health records

Request corrections if information is inaccurate or incomplete

Request information about how your data has been used or disclosed

Requests can be made in writing to the contact information below.

9. Retention

We retain personal and health information only as long as necessary to fulfill the purposes outlined or as required under Ontario regulatory standards. Health records are kept in accordance with the requirements for regulated health professionals.

10. Contact Information

If you have any questions, concerns, or wish to access or update your information, please contact:

Orebody Rehabilitation

Privacy Officer: Jason Doyle PT

Phone: 705-885-8650

Email: Orebodyrehabilitation@gmail.com

11. Updates to Policy

We may update this Privacy Policy from time to time. The revised date will be shown at the top of the policy. Continued use of our website signifies acceptance of the updated terms.